At Ecclesia Designers, we are dedicated to ensuring that each custom-made ecclesiastical item reflects our commitment to quality and tradition. Due to the intricate nature of our products, each item is meticulously crafted to meet your specific requirements. This process may result in longer shipping times, and we appreciate your understanding and patience. We believe that the wait will be well worth it, as you receive a piece that truly honors the sacred spaces it is designed for.
We take great care in packaging and shipping our items to ensure they arrive in perfect condition. However, if you receive a product that has been damaged during transit, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost. It is our priority to ensure that you are completely satisfied with the quality and condition of the items you receive.
Please note that due to the custom nature of our work, we do not accept returns or exchanges based on personal preferences once the item has been delivered in good condition. Each piece is crafted specifically for you, and we cannot accommodate changes or cancellations after production has begun. We encourage you to carefully review your order details before finalizing your purchase to ensure that everything meets your expectations. Thank you for your understanding and cooperation.